How do I set-up an account for drop shipping or bulk ordering?
Simply register to the Inkthreadable site and you’ll have access to our bulk ordering and drop shipping services. You’ll also be able to set up your own online store once you’ve signed up. See our video guides for drop shipping accounts here.
Can I get a sample of my design on the products?
Of course you can; we offer samples with a 10% discount. A unqiue code will be sent to you at the time of registering.
What is your order turnaround time?
We aim to keep our turnaround times within 2-5 working days, and 99% of the time we do. In case of that rare 1% we’ll contact you to let you know about the delay.
How much do you charge for shipping?
Shipping costs vary. They depend on how many items and which items you are ordering. Please see our shipping price table here
Is there a setup fee for drop shipping?
No. There are no set up or subscription fees
Can you drop ship posters and canvases?
Yes, all products on our site are available for drop shipping – posters and canvasses included. For prices, please see our Quick Buy section.
Do you offer organic garments?
Yes we do. Continental clothing offer the best range of organic garments and any of the products that being with 'EP' are organic. All of continental clothing's range are fair wear accredited.
Do you offer children’s garments?
Yes, our children’s products can be found in the Quick Buy section of the site.
How much profit will I make on my Inkthreadable store products?
That’s up to you – we charge a flat rate for every item printed, but you decide how much they sell for on your store either by percentage of its cost or the exact amount of profit you’d like to make.
Do you offer printed labels?
Yes, we offer both printed and sewn in labels. To read more click here
Where can I find your drop shipping/print on demand price list?
How do I place an order?
Once you’ve registered to the Inkthreadable site, you can place drop shipping orders through your account. To place a bulk order, please send us an email.
Can I change or cancel my order after it’s been placed?
Yes, as long as we haven’t started printing your products. If printing has started you can still add to your order before it is finalised and shipped. For any amendments, send us an email.
How do I send you my designs?
Uploading them to your account during the product creation process is ideal; we’ll get both the design and a mock of where you’d like it positioned this way.
What format should artwork be supplied in?
Please supply your artwork as a 300dpi, RGB .png file with a transparent background.
Is Inkthreadable available to those outside the UK?
Yes. Prices are listed in GBP by default, but can be changed to reflect any other currency. However, these are only estimates and prices will be confirmed when checking out. We also offer worldwide shipping.
Can I print copyrighted images?
Inkthreadable don’t assume any responsibility for printing copyrighted images. Please make sure you have the rights to the image before using it on your products.
What print methods are used for drop shipping?
Inkthreadable drop ship DTG, vinyl, embroidery and dye sublimation products.
Which file format is best for printing?
Send us your artwork as a 300dpi, RGB .png file with a transparent background for best results.
What is the maximum printable area for t-shirts?
The maximum printable area for DTG is 32 cm x 50 cm. Screen printing is available up to 40 cm x 60 cm.
What is the maximum printable area for mugs?
The maximum printable area for mugs is 9 cm x 20 cm. For designs which require full colour top to the bottom of the mug please make artwork 10cm x 20cm for bleed. Artwork should be provided as 300 dpi and in RGB mode.
What is the maximum printable area for phone cases?
Print area for phone cases vary on the phone model. Please download our template here
What is the maximum printable area for tote bags and throw cushions?
Please provide artwork at 300 dpi, in CMYK and 41.5cm x 44cm (this includes bleed). Bags will be approx 37 x 41cm when complete and cushions will be approx 39 x 39cm when complete.
What is the maximum printable area for canvasses?
Please add 5cm bleed onto each side for full wrap canvasses and provide artwork at 300 dpi in CMYK.
What is the maximum printable area for lampshades?
20cm shade: 300 dpi, CMYK and 64.5cm x 22cm
30cm shade: 300 dpi, CMYK and 97cm x 25.5cm
40cm shade: 300 dpi, CMYK and 128.2cm x 29cm
Can you print onto dark garments?
Yes, we can print onto dark garments using DTG or vinyl. See our drop shipping brochure for information about the cost.
Can I supply blank garments?
Unfortunately, we do not accept your own garments for on demand.
What quality are posters?
Posters are available in matte and gloss finish and are 220gsm. They are printed using eco solvent inks.
How are my products packaged?
Garments are neatly folded and packaged in unmarked, clear poly bags and then packed into poly mailing bags for shipping. A3 posters are packaged in reinforced envelopes, with larger posters carefully rolled into reinforced mailing tubes. For information about other products, please email us.
Can you supply woven/printed labels and swing tickets?
Yes, we order these through one of our suppliers to finish and brand your products with. We also offer samples of the labels and tags we use to give you an idea of their quality. You can order swing tags online here
How much do these cost?
Labels cost £150 for 250 units or £174 for 500 units. Swing tags start from £45.00 for 50.
Do you supply branded boxes/mail bags?
No, but if you would like to provide stickers we can apply these to the outside of the mailing bag.
When will my products be dispatched?
Our turnaround time is 2-5 working days, so your products will be dispatched within this period. In the unlikely case of a delay, we’ll contact you with an update.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail or DPD.
Will I be able to track my products as they’re shipped to my customers?
Yes, but only if you’ve upgraded your service to a tracked delivery.
Where can I find my parcel tracking information?
Your tracking code will be included in the dispatch notification sent to your email address.
When will my products be delivered?
This depends on the courier, but Royal Mail quote their First Class delivery service as taking 1 to 3 days for UK deliveries.
What if my order doesn't arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & INT. This is because we cannot claim from royal mail until this time. If an order does not arrive we would always recommend asking the customer to check at their local post office and confirming their address before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Do you ship worldwide?
Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail or DPD depending on the shipping method you selected.
Do you accept returns?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email us with a photo and description of the fault and we’ll arrange a replacement.