Important: Shipping costs are changing
We have good news and bad news.
Bad news: Due to courier price increases, our shipping costs are rising by an average of 8%.
Good news: We're introducing new shipping rates to help offset the price increase, and even offer lower shipping costs in some cases!
These new rates will go live from 25th March 2019.
We'll soon be offering a cheaper Royal Mail service, along with new, lower, rates to Europe with DPD - all of which will be cheaper than the current rates, despite the price increase towards the end of the month.
If you're currently integrated with Shopify, EKM, WooCommerce or Etsy these updates will affect your integration. At the very least, the higher costs may mean you'll need to raise your own, and if you want to offer the new Royal Mail services, or tiered pricing for Europe courier, you'll need to add these to your current rates. We'll release guides to help update your current shipping rates to the new ones for each platform soon, so you won't be left to handle this on your own!
If you're not integrated, you'll need to check the new prices and decide whether to increase your own shipping costs on your store.
Royal Mail 24 & 48
Royal Mail 24 & 24 Recorded are the standard services we currently offer. To the UK they're typically a next day service.
We'll soon be offering the Royal Mail 48 & 48 Recorded services. These services will be cheaper than the current Royal Mail 24 & 24 Recorded services, though they will take approx 2 - 5 days to arrive.
The way we charge for parcels by courier to Europe is being overhauled.
We currently offer 3 flat rates for courier shipping; the UK, Europe and the Rest of the World.
The flat rates for the UK and Rest of World are staying (with a small price increase for the UK), and we're introducing new zone-based rates for Europe, with tiered pricing starting from just £8.70 inc VAT.
New, lower, rates for small items
Finally, to lower costs as much as possible we've introduced a new shipping rate for single, lightweight items including phone cases, socks & morfs.
Under the new shipping costs, you will soon be able to ship one of these items, within the UK, for as little as £0.86 inc VAT!
Find out more
The new shipping costs are outlined on our Shipping Costs page.
If you have any questions about these changes please contact our support team via phone, email or live chat.