Inkthreadable

Jobs

Online Customer Support Repre­sen­tative

What does the job entail?

Inkthreadable is one of the UK’s leading print on demand suppliers, shipping thousands of orders each week on behalf of customers based world wide.

We’re looking for an experienced customer support agent to focus on delivering professional, personalised support alongside various admin duties. We’ve had phenomenal feedback about the level of customer care we provide and so we’re after someone willing to go that extra mile to maintain our hard earned reputation!

Working within the already established support team you’ll have the opportunity to shape Inkthre­adable’­s approach to customer service using your own creative ideas and customer under­standing. Full training will be given about the company, what we do and how to perform your duties.

Skills Required

  • Experience in a similar customer support based role.
  • Ability to communicate profes­si­onally as an individual.
  • Well-mannered approach to taking phone calls.
  • High standard of written English for communicating with customers by live chat and email.
  • Great attention to detail, time management and multitasking skills.

Desirable skills

  • Experience working with CRM platforms such as Intercom or Zendesk.
  • Knowledge of ecommerce platforms such as Shopify and WooCommerce.
  • Knowledge of print on demand, and how customers sell products online.
  • Experience engaging with customers as an individual within a company.
  • Experience with Adobe Photoshop or similar software.

Duties

  • Taking a lead role in the day-to-day customer support tasks, including responding to support requests through CRM software and taking phone calls.
  • Purchasing from suppliers quickly and accurately.
  • Meeting with visiting customers.
  • Contacting customers regarding orders with internal queries, such as issues with artwork or items being out of stock.
  • Contacting customers to arrange the re-shipment of orders which have been returned following delivery failure.

Hours & Benefits

  • Hours: Monday to Friday, 9am to 5pm. 39 hours per week.
  • Salary: £8.75 per hour.
  • 28 days holiday.
  • Free snacks and drinks.
  • Relaxed environment and dress code.
  • Free parking.

Inkthreadable as a Company

From the staff that work with us to the fish in the ocean, Inkthreadable cares about the social and environmental impact of the work we do.

The fashion industry is a massive polluter, there’s no denying it, but rather than accepting it as a given we’re paving the way for change in a world that’s becoming ever more conscious about the footprint that’s left behind.

Each member of the team behind Inkthreadable is paid above minimum wage, with an open approach to management where you’re just as likely to talk about what you watched last night with the MD as you are to discuss strategy with a colleague.

Inkthre­adable’­s success comes from an unwavering care for its customers and the world around them. But at its core is a team of individuals with inspired ideas that generate positive results.

Job Type: Full-time, permanent

Salary: £8.75 /hour

To apply, please email your CV and cover letter to amy@inkthreadable.co.uk.