Inkthreadable Reviews

643  Excellent
TrustScore 4.5 out of 5

4.6

In the Printed clothing store category

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Reviews4.6

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Rated 2 out of 5 stars

Great products poor service

Fantastic products with great quality and lots of choice but sadly the time it takes to get products makes POD impossible and even just ordering presents for people is difficult as you need to allow at least 2 weeks. Previously everything was great and dispatched within 3 days now it advises 5 but more like 7 days.

Date of experience: 08 March 2024

Reply from Inkthreadable

Hey Scott,

We've requested some further info so that we can take a look at your account for you.


Rated 5 out of 5 stars

My experience using Inkthreadable has been very positive

My experience using Inkthreadable has been great. Communication with the team is easy - they're always very quick to respond to any account queries and also quick to raise any customer service issues. Quality of the product is great and delivery lead times are good. I would recommend Inkthreadable.

Date of experience: 15 March 2024

Reply from Inkthreadable

Hey Beth,

Thanks so much for your feedback, we really appreciate it!


Rated 5 out of 5 stars

I'm just starting out

I'm just starting out, but after switching from Printiful, I'm enjoying working with Inkthreadable. Printful did a poor job of printing, and when I queried, they said it was a ''vintage look.'' The same design printed by Inkthreable looked much better. They have a head of business development to support, which adds an additional layer of assurance that problems can be worked through.

Date of experience: 11 March 2024

Reply from Inkthreadable

Hey Mark,

Thanks so much for your feedback, we really appreciate it!


Rated 5 out of 5 stars

Great service and nice people :-)

Excellent customer service and communications which means that support is available when needed - and that helps me to manage my customers' experience effectively.

Able to deal with the sudden high volumes of our Christmas sales, and print and dispatch within the advertised timeframe. Throughout this period they also managed stock effectively which kept any issues to an absolute minimum.

Most importantly they are nice people to work with and understand that we are in this together. Highly recommend!

Date of experience: 13 March 2024

Reply from Inkthreadable

Hey Ian,

Thanks so much for your feedback! It's a pleasure working with you, too :)


Rated 5 out of 5 stars

Great for startups!

I'm pleased with the experience so far. The team has been super helpful, and the quality of the product is really good! I love the fact that I can customise the print for our new brand without having to put in a huge financial outlay! Highly recommended

Date of experience: 08 February 2024

Reply from Inkthreadable

Hey Graham,

Thanks for your feedback, we really appreciate it!


Rated 5 out of 5 stars

New customer - very happy

Setting up new suppliers for existing designs is always and back and forth process, and I've been very pleased with the Inkthreadable team. Working with Matt in particular has been very rewarding - he is always on hand to answer questions and help with any queries.

After having a slight glitch with the first embroidered design (due to selecting the wrong colours), the next test was successful, with Matt helping me through the process and ensuring I was happy with the design before it shipped.

I'm looking forward to ordering more in the near future, and would recommend Inkthreadable as a supplier.

Date of experience: 12 March 2024

Reply from Inkthreadable

Hey Rob,

Thanks so much for your kind words, it's a pleasure working with you!


Rated 5 out of 5 stars

Matt at Inkthreadable has been amazing

Matt at Inkthreadable has been amazing, we are still to set up shopify so we have had to order T shirts through a manual process, Matt has been there every step of the way and always on hand to help.

Date of experience: 12 March 2024

Reply from Inkthreadable

Hey Emma,

Thanks so much for your feedback!


Rated 5 out of 5 stars

Love working with Inkthreadible

Love working with Inkthreadible. Perfect print quality and every order is done promptly on time. And a special appreciation for the support team, who are alway ready to help

Date of experience: 03 March 2024

Reply from Inkthreadable

Hey Elizaveta,

Thanks so much for your feedback!


Rated 5 out of 5 stars

Reliability and Quality That Impress - Endorsing Inkthreadable

Since 2022, my team and I have been collaborating with Inkthreadable, and I must highlight, having worked with numerous Print on Demand (POD) producers internationally over the years, Inkthreadable unquestionably stands out as one of the finest in the industry. There are myriad reasons behind our satisfaction, but I'd like to spotlight a few key aspects.

First off, the communication with Inkthreadable is exceptional. We use Slack for our daily interactions, and the team is always incredibly accommodating. It truly feels as though they are an extension of our own team. I particularly value their responsiveness to individual requests and needs, a rarity in this sector.

The handling of returns is another smooth aspect. We were even able to integrate our own software seamlessly, simplifying the process significantly for both us and our customers. The feedback from our customers on the quality of the products has been consistently positive, a testament to Inkthreadable's reliability.

Naturally, like with any business, there are occasional delivery delays or production errors with Inkthreadable. However, what matters most is how these situations are managed. The communication is always top-notch, effectively nipping potential issues in the bud.

In summary, working with Inkthreadable is not only professional and productive but also immensely gratifying. My team and I wholeheartedly recommend Inkthreadable, especially to those in search of a dependable Print on Demand producer.

Date of experience: 14 March 2024

Reply from Inkthreadable

Hey Yannick,

What a lovely review, thank you so much for taking the time to share this!
It's a pleasure working with you & the team and we really appreciate your feedback.


Rated 5 out of 5 stars

We've recently found Inkthreadable…

We've recently found Inkthreadable through recommendation. We ordered a few t-shirts and mugs, each with unique designs, and were really pleased with the results and speedy service. The quality of the products exceeded our expectations, and the attention to detail in printing was evident. We expanded our range into tote bags and water bottles, and once again, we were equally pleased with the outcome.

However, when we decided to move our embroidered hoodies over to Inkthreadable, we encountered an initial disappointment with the result. Fortunately, Matt went to great lengths to sort this out. Through his dedicated assistance, we ended up with a digitised file that matched what we had from our previous supplier, and we are now genuinely happy with the results. The effort and commitment shown by Matt truly made a difference in our experience.

What sets Inkthreadable apart, besides their quality products and excellent service, is their dedication to sustainability. As a small, family-owned business, it's refreshing to see their conscientious approach to environmental concerns.

In comparison to other similar services we've used in the past, Inkthreadable stands out for their personalised attention to customers and their willingness to go the extra mile to ensure satisfaction.

Full marks, all round. We highly recommend Inkthreadable for anyone looking for top-notch printing services coupled with a genuine commitment to sustainability and customer satisfaction.

Date of experience: 11 March 2024

Reply from Inkthreadable

Hey,

Thanks so much for your feedback, we really appreciate it!


Rated 5 out of 5 stars

Great print quality AND service

Firstly, customer service has been first class - all questions answered quickly and clearly and my contact Matt genuinely cares about our products. In terms of the print quality - again, first class quality beyond what I thought possible from a print on demand service. Would not hesitate to recommend Inkthreadable for your business!

Date of experience: 06 February 2024

Reply from Inkthreadable

Hey Alistair,
Thanks so much for your review, I will pass your feedback onto Matt!


Rated 5 out of 5 stars

Great business!

I used to use Printify for my POD products, but I was disappointed by the quality of the products being sent out. So I found Inkthreadable through a google search. I ordered some samples and was very happy with them, so I ordered a bulk lot of mugs to my house, as I send them in boxes from here. I was shocked with how quickly they were made and delivered, with perfect quality! Questions are always answered quickly and Matt is great with checking in after orders are delivered to make sure you're happy with them! Looking forward to building my business with amazing products from Inkthreadable!

Date of experience: 31 January 2024

Reply from Inkthreadable

Hey Sarah,

We're delighted to have been able to help. Thanks so much for your kind words, I'll share this with Matt!


Rated 5 out of 5 stars

Great quality and service

Started using them for embroidered jumpers, been really happy with the quality. Also Matt was brill made the onboarding and set up process super easy and answered any questions I had right away!

Date of experience: 19 January 2024

Reply from Inkthreadable

Hi Sasha,

It's our pleasure, thanks so much for your feedback!


Rated 5 out of 5 stars

6 months = 5 stars

I have been working with Inkthreadable for a little over 6 months now, from the research stage to the launch of my online store.

The products are of excellent quality, as are the prints themselves, and their eco-conscious practices are refreshing.

There has been the occasional issue (as there always will be), and whether the mistake has been my fault or from their end, the customer service and resolution has been brilliant - a shout out in particular to Matt S. for saving the day more than once.

The hard-work and dedication over this busy holiday period was also clear to see. All in all, a brilliant team who work to the highest of standards.

Date of experience: 08 January 2024

Reply from Inkthreadable

Hey Leanna,

Thanks so much for your feedback, we really appreciate it!

It's a pleasure working with you.


Rated 5 out of 5 stars

Fantastic Experience All round!

I have just started a gift shop through my social media and Inkthreadable have been so great to work with during these first few months. The product selection is great, I’ve had tons of help setting up with incorporating with my shopify store. Any queries I’ve had, have been dealt with so quickly. I’m really looking forward to building my shop in 2024 and it feels very comforting to have Inkthreadable as my supplier.

Date of experience: 22 December 2023

Reply from Inkthreadable

Hey Dean,

Thanks so much for the feedback, we really appreciate it!


Rated 5 out of 5 stars

I have recently started working ithe Inkthreadable

I have recently started to organize my website shop using Inkthreadable. They have been very helpful when I have made silly mistakes because of my limited IT skills. Their product range is great and their delivery is quick. It gives me confidence for the future.

Date of experience: 05 January 2024

Reply from Inkthreadable

Hey David,

Thanks so much for your feedback!


Rated 5 out of 5 stars

Customer since '18

I've been using Inkthreadable since 2018 for my clothing brand. The DTG print quality is top-notch. As a printer myself, I haven't had any complaints. It's also nice to be able to contact them directly, and there is always somebody willing and able to help. The new website update is a lot more user-friendly, so it's also good to see them growing and improving. Thanks!

Date of experience: 28 November 2023

Reply from Inkthreadable

Hey,
Thanks so much for your feedback, we really appreciate!


Rated 2 out of 5 stars

4 out of 28 orders incorrect already 7 weeks in

I have been using inkthreadable for 7 weeks now. I have had 4 orders out of 28 incorrect already.

One order luckily I sent to myself before giving to three customers was incorrect, so they said they would replace the three items. Once again I waited another two weeks and the items were incorrect again! How is this possible.
This made me so worried I then had to start checking all my customer orders with the same item, turns out another customer order was incorrect so her replacement is also on it's way and probably incorrect again.

It's not fair and damaging to your company. I think I will need to look else where. It's extra added stress to a tiny startup.

Date of experience: 14 December 2023

Reply from Inkthreadable

Hey there,

I'm terribly sorry to hear you've encountered some issues with our service and this isn't what we'd expect at all.
A member of our team will reach out to discuss in further detail.


Rated 5 out of 5 stars

Easy company to work with

As a start up you need things in place to make your life easier and give you more time to spend on the things that matter. Inkthreadable is such an easy supplier to work with and the experience of setting up my shop and the integration was problem free. I even got an email from the business team to check in a week after I joined - top notch company if you ask me

Date of experience: 11 November 2023

Reply from Inkthreadable

Hi Darren,

Many thanks for your review, it's much appreciated!


Rated 2 out of 5 stars

Full of bugs and delays that impact your business

Whilst customer service is usually good and prompt, the integrations with market places are filled with bugs and problems that cause shipments to be delayed, not pushed through to your market place, and not completed on time. The service says 3-5 days but this is rarely the case in my experience and you will be chasing the team to find out what’s happened. This service has negatively affected my standing with Etsy.

Date of experience: 21 October 2023

Reply from Inkthreadable

Hi there,

I'm terribly sorry that you've had some issues recently. I have reached out to get more info as we can't see your name or an order number to help us resolve this.