Inkthreadable

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Coronavirus Impact Update

Update: 21st January 2022

Thank you for your patience during our recent production delays. We are happy to say that all production times are now back to normal, and we appreciate your continued support.

Our lead time is back to 5 working days, or 3 working days for mugs/­posters.

Please be aware that, owing to material arriving from overseas, a small percentage of orders may still be delayed. Border delays are affecting a tiny number of items in the Stanley/­Stella line that we cannot obtain from within the UK.

If you have any concerns about your orders, please don't hesitate to reach out to our support team by email, live chat or phone us on 01254 777070. 

31st December 2021

An update on Inkthre­adable's current state of business with the Coronavirus (COVID-19) pandemic in the UK.

We always try to be as open and honest with our customers as possible at Inkthre­adable, so we wanted to let you know about how we've been impacted by an increase in Coronavirus infections in the UK.

We have quite a few members of staff that need to be self-isolated right now, which is impacting our production times. Our suppliers are also facing the same issues, causing delays on incoming stock to complete your orders.

We stay operational and our workplace is COVID secure, but reduced staffing is expected to continue into the new year.

Due to this, our lead time will remain extended to 7 working days* until further notice.

We continue to follow all government guidelines, with socially distanced production staff and all office-based staff working from home.

Whilst remote working our support team will remain available during normal office hours and will continue to provide the great level of customer service that you're used to.

We'd like to take this opportunity to apologise for any incon­veni­ence caused. This is something over which we have no control, and we are truly sorry if you are negatively affected by extended production times.

Our hearts are with anybody currently self-isolating, and we hope that everybody gets through this safely.

Please feel free to call us on 01254 777070 or reach out via email at support@inkthreadable.co.uk if you have any questions or concerns about your orders, and our customer service team will be happy to help.

We would also like to wish all our customers a happy and healthy New Year. Please stay safe and be patient with us as we work through these challenging times.

For further information about the Coronavirus pandemic in the UK, please see the official guidance from the UK government.

Caroline Clarke

Caroline Clarke

Head of Customer Experience


* A small percentage of orders may go beyond 7 working days if incoming stock is delayed, but we will complete those orders as soon as the stock arrives. Please get in touch if you have any concerns about production times of your orders. 

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